Hello Ganukumar,
no problem, I also use very often the help of scn and therefore I am glad to help some other people too.
Thats right, documentation and guidelines needs to be improved - especially for the Solman things.
So what will you do? Accept the two lines-error or continue checking
Because for me the two lines are acceptable.
BTW, I've another questions, as I've now found a person who also seems to use Incident/Charm on SM 7.1
What about you performance?
On our solman the Gui-Performance is pretty well, but the "helpdesk" (WebUi) is very slow.
Every button-klick you get the loading-icon.
Kind regards